footer-customer service-quality assurance guide

Ansmomong helps your precious jewelry maintain its beauty for a long time.
We provide quality assurance and after-sales service.

To ensure that your products always retain their original value,
Please check the guide by category and contact customer service if necessary.

Quality Assurance Period	Ansmom Jewelry always does its best to return your items to us in the best possible condition after repairs. Quality assurance for manufacturing defects and flaws is provided for 12 months/6 months from the date of receipt. For detailed service requests and price quotes, please contact us through 1:1 consultation. We provide quality assurance services as follows depending on the product category. ㆍWedding line products: 12 months from the date of purchase ㆍGeneral line products: 6 months from the date of purchase
Warranty Information	All Ansmomong jewelry products come with a quality warranty. Please keep this certificate safe, as it will be required for repairs.
Repair service	Product Polishing Removes product scratches and restores it to its original condition. Resizing Reduce or increase the size of a product that does not fit. Replating Restore the stripped plating by re-plating the product. Stone/pearl replacement Resets separated or fallen stones and pearls. Replace the lock decoration Replace worn and loose locking ornaments with new ones. Replace wires Replace loose strings for various reasons. Chain replacement Replace any stretched or broken chain.
How to request repair service	1:1 consultation application You can request product repairs by clicking the 1:1 consultation button at the bottom right of the homepage. You'll receive detailed instructions and a quote based on Ansmomong's repair service standards. Visit reception If you bring the product you wish to repair to our Seongbuk-dong boutique or Shinsegae Department Store, we will guide you through the process and provide a service estimate. Depending on the product, same-day repair may be difficult due to the manufacturing process. You can receive the product by direct pickup or delivery after a certain repair period.
Repair Service Procedure	1. Service application (1:1 consultation or in-person application) 2. Online/online consultation on repair details 3. Quotation guidance (if headquarters review is required, guidance will be provided after product receipt) 4. Receiving products from headquarters 5. Product repair (takes approximately 7-14 days after receipt; individual text message notification will be sent in case of any issues) 6. Repair Product Delivery and Shipping Information 7. Customer product receipt

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