EN CE MOMENT's jewelry is made from refined materials such as 14K and 18K gold, sterling silver (92.5% silver), freshwater pearls, and semi-precious stones.
All products are handcrafted by skilled artisans in our domestic workshops, using luxurious materials and meticulous detailing to ensure they retain their beauty for a long time.

EN CE MOMENT's jewelry is made of delicate materials and can maintain its beauty for a long time with proper care.

ㆍPost-wearing care: After wearing the jewelry, gently wipe off any sweat, oil, or dust on the surface with a soft cloth.
Storage Instructions: We recommend storing in the provided pouch or case to minimize air contact. Store items individually to prevent scratches between products.
ㆍSituations to avoid: Avoid wearing in situations where you will be exposed to water or chemical substances (perfume, lotion), such as swimming, exercising, or in a sauna.

Careful care will help your jewelry retain its luster and beauty for longer.
For more detailed management instructions, please refer to SHOP - Product Management.

Most EN CE MOMENT pieces are made-to-order, created to order. This meticulous process ensures that each piece captures its unique beauty.

Please choose carefully before purchasing, as exchanges and returns due to a simple change of mind may be difficult, especially if the product includes initial engraving or customization options.

If you would like to know more about the exact production period and schedule, please contact us through the 1:1 consultation at the bottom right of the homepage.

If you would like to have your EN CE MOMENT jewelry repaired, please first contact us through our 1:1 consultation service on our website. Please include the information below with your inquiry for faster response.

Name and contact information of the person ordering
Product name
A photo and brief description of the part that needs repair

Please bring your warranty card with you to confirm the warranty period and receive free repair guidance. We will then individually notify you of repair availability, estimated repair time, and estimated repair costs. Please understand that repairs may not be possible depending on the product's condition or design.

Yes, products purchased from our online store can be repaired through our Seongbuk-dong boutique and Shinsegae Department Store mall.
You can check the location of our offline stores by clicking the 'Offline Store' button at the bottom of the homepage.

EN CE MOMENT jewelry is meticulously crafted to order, allowing for approximately 1-4 weeks from purchase to delivery. For wedding line items, delivery can take up to 8 weeks.

If you must receive the product on a specific date, please inquire about the production schedule through 1:1 consultation at the bottom right of the website.

All EN CE MOMENT jewelry is made-to-order, meticulously handcrafted and individually tailored to your order. Due to this manufacturing process, most products are non-exchangeable and non-refundable. However, exchanges and refunds are permitted for some products under the conditions specified below.

Made-to-order products (no exchanges or refunds)
The following products are classified as made-to-order and cannot be exchanged or refunded due to simple change of mind.
• Product selection with size options such as ring size, chain length, etc.
• Products with engraving and personalization services included
• Wedding collection line
• Earrings (for hygiene reasons)
• Gift cards and sale items

General products (exchangeable/refundable)
Exchanges and refunds are only available for standard products that we have in stock, and do not fall under the above items.
• Request within 7 days of receiving the product
• The product must be unused and in its original packaging (box, pouch, tag, etc.)
• Existing shipping costs, duties and taxes are non-refundable, and return shipping costs are the responsibility of the customer.
• Set products can only be returned as a complete set; partial returns of individual items are not permitted.

Return and Exchange Procedure
1. Please notify the customer center of your intention to return the product within 7 days of receiving the product.
2. After our approval, please ship the product to the address provided.
3. Exchanges or refunds will only be processed if the returned product passes the inspection process.
※ Unauthorized returns may be returned at the customer's expense.

Exception Handling and Precautions
In the following cases, exchanges and refunds are not possible regardless of product condition.
• Damage, contamination, or signs of use caused by customer negligence
• Damage to the original packaging or missing components
• If returned without authorization

If damage or incorrect delivery occurs during delivery, please contact our customer service center within 7 days of receiving the product. We will promptly exchange or take appropriate action.

Yes, EN CE MOMENT supports shipping to major countries worldwide.

For international shipping, shipping costs and delivery times vary by country and region, and are automatically notified during the payment process. The average delivery time is 1-4 weeks (business days), but some regions may require additional delivery time.

Please note that any duties and taxes that may be imposed during international shipping are the responsibility of the recipient. For more accurate shipping schedules or costs, please contact us via the 1:1 consultation feature in the bottom right corner of the website.

Yes, products purchased from the EN CE MOMENT online store can be picked up directly at our Seongbuk-dong boutique.

If you would like to pick up your order, please select the "Delivery - In-Store Pickup" button on the checkout page when ordering. Pickup requires a reservation in advance, and you will be notified separately before your visit to confirm your pickup schedule.

Ansmomong Seongbuk-dong Boutique
Location: 58-4 Ansmomong, Seongbuk-dong, Seongbuk-gu, Seoul
Operating Hours: Tuesday–Sunday 1:00 PM–7:00 PM (Closed on Mondays)
Customer Center: 02-6223-3100

Before custom production begins, you can change options like size, color, and stones. To make changes, please contact us via the 1:1 consultation link in the bottom right corner of the website within 12 hours of placing your order.

Please note that options cannot be changed once production has already begun . We will provide you with the current production status upon inquiry.

Address
58-4 Seongbuk-dong, Seongbuk-gu, Seoul

Business Hours
Tuesday – Sunday | 1:00 PM – 7:00 PM
Closed on Mondays

Contact
cs@encemoment.kr
02-6223-3100

The Seongbuk-dong boutique is a private space where you can experience EN CE MOMENT's key collections firsthand and receive personalized consultations and wedding consultations. If you have any items you'd like to try on, please bring them with you when making your reservation. We'll confirm availability and prepare them accordingly.

The boutique is open to the public. However, reservations are required for more personalized service. Wedding consultations require reservations.

All products can be purchased directly from the boutique after consultation. Some products are made to order.

At the boutique, you can try on pieces from our main collections. Try-ons are conducted in consultation with the customer. If you have a specific piece you'd like to try on, please let us know in advance. We'll check availability and prepare it for you.

Dedicated parking is not provided for the boutique. We recommend using a nearby public parking lot.

Visits outside of operating hours will be confirmed through prior consultation.

Ansmomon's wedding band is not just a simple piece of design jewelry, but an object that symbolizes the time two people will spend together.

Moment d'Amour products are crafted using high-purity 99.99% 4N gold and platinum , meticulously crafted using an Italian alloy system to precisely control the density, proportions, and even the feel of the material. Even the unseen details are meticulously refined, perfecting the feel of the piece to the touch.

Wedding consultations at Angsmomong are by appointment only. Select your preferred date through the consultation reservation page, and a representative will review your request and provide confirmation.
We will proceed with the consultation slowly, allowing sufficient time. If possible, please contact us separately for same-day consultation.

Click here to book a boutique consultation

Ansmomong Seongbuk-dong Boutique
A 58-4 Seongbuk-dong, Seongbuk-gu, Seoul
T 02-6223-3100
E cs@encemoment.kr

All products in Ansmomong's wedding line are made to order .
Each pair is created after consultation, taking into account each couple's tastes, hand shape, and lifestyle. This is not a simple creation, but rather a work of art, created with care and time.

The average production time is 5–8 weeks and each piece is meticulously handcrafted by artisans in our own factory.
The schedule may change depending on the difficulty of the design or the presence of settings. In case of urgent schedule, we will coordinate separately during consultation.

All products are special-order products that are made after consultation, and exchanges and refunds due to simple change of mind are not possible .
Additionally, order cancellation, exchange, and refund are difficult after payment is completed, so please be sure to check the size, options, and details before ordering.

Ansmomon's Moment d'Amour line provides free A/S for one year from the date of purchase (payment date) .
After this, a fee-based policy will apply, and all repairs will be carried out at the customer's expense for round-trip shipping.

Deformation caused by customer negligence, such as wearing habits, is not covered by the free warranty.

If A/S is required, please check your purchase history or warranty together, and we will inspect and repair the product directly at the workshop.
The customer is responsible for the round-trip shipping costs, and a small amount of metal may be lost during the retouching and polishing process .
Costs may vary depending on the condition of the product, so work will proceed after prior notice.

Yes, Ansmomon uses natural diamonds and natural gemstones in all of its wedding products.
We only use raw stones selected according to the brand's standards, including clarity, color, and setting balance.

Of course. Angsmomong believes that the time after a product is completed is also important.
We provide ongoing maintenance services to ensure that your piece adapts to changing moments, including wedding anniversary resizing, surface restoration, and additional engraving.
For inquiries about aftercare such as deformation, size adjustment, and polishing after wearing, you can contact the Ansmomong Customer Center (02-6223-3100) at any time.

All EN CE MOMENT products are packaged in refined basic packaging that matches the brand's mood.

For separate ribbon packaging, please contact the Ansmomong Customer Center and we will prepare it for you.

Thank you for your interest and inquiry about Angsmomong.
All inquiries will be individually responded to after review by the person in charge.

Wholesale inquiries
wholesale@encemoment.kr

Collaboration Proposals and Recruitment Inquiries
contact@encemoment.kr

Media, Sponsorship, and Press Release Inquiries
press@encemoment.kr

Customer Service Inquiry
cs@encemoment.kr